Click to return to store home

COVID-19 consults our latest information regarding your shipments and restrictions

Following the coronavirus epidemic - COVID-19

Last information received at 4 p.m. on May 5, 2020

In view of the very specific context, the majority of our service providers have ceased their activities. To follow up on the latest information received, the ChicAnimaux online store remains open. However, deliveries are made only by Colissimo, Chronopost, the post office and UPS. Understand that everyone is impacted. Shipments are made to France, Europe and International. Please note that there are certain restrictions depending on the country. Understand that everyone is impacted.

From this Monday 11 May 2020, the relay points reopen gradually. The only change to the signature mode upon delivery will be with the client's initials and PIN code received by email or SMS.

As specified in our Terms of Sales and in view of the current context, the delivery times announced may be extended.

We remind you that the telephone number is essential in the registration form or the member account.

Warning ! Following the events, the delivery days may be adapted in relation to the delivery provider. (see article 8.2 Terms of Sales)

Upon delivery, he asked that no contact be established with the delivery person. The latter may have to call you to announce the delivery. Once the parcel has been placed on the doorstep or in a letterbox. The deliverers will respect a security perimeter of one meter. No signature on terminals or paper can be made.

We thank our customers, take care of yourself. And see you soon.

The ChicAnimaux team