Click to return to store home

Return and exchange of defective product (s)

For all defective product orders. Please read the General Sales Conditions before any return:

Link: General Sales Conditions

You hereby notify your withdrawal from the contract for the sale of the item (s). For this please fill out the form. In accordance with the law n ° 2014-34, you must return the article (s) before the period of 14 days.


The personal data provided by the client are strictly confidential and will not be disclosed to third parties. In accordance with the CNIL and RGPD information.. The information collected on the "create an account" form is saved in a computerized file on the customer site by CHICANIMAUX for Purchasing management, loyalty points, newsletter ... If you wish to delete its data from our files we ask you to simply warn us, your data will be deleted within 24 hours.

They are kept for 13 months since the last connection and are intended for the company CHICANIMAUX.

In accordance with the law "Informatique et Libertés", you can exercise your right of access to data concerning you and have them rectified by contacting: CHICANIMAUX.


 

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chien saint bernard

Dear Customer,

As you have known for several weeks, we are affected by the COVID-19 coronavirus epidemic. We have since taken steps and implemented a protocol to limit the circulation of the virus. We take all the precautions disseminated by the authorities. Lien: covid-19-newsletter-on-the-chicanimaux-store

Following the new directives, we inform you that deliveries to Europe (except certain countries such as Italy and Spain) and France are maintained. Only deliveries by UPS and the LaPoste group are maintained. Including Colissimo, Chronopost, Laposte.

We inform ourselves regularly and directly from our partners. Click on the link to be informed of the latest information on deliveries

WARNING ! In order to know if the events are maintained, please contact the organizers!

To follow up on government announcements. All home sales meetings are suspended.

Best regards

The Direction of ChicAnimaux