Terms of sale

Important information!

See our latest info on your shipments and restrictions

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Preamble

1-

These general conditions of sale apply to all orders and deliveries between the company CHICANIMAUX and its customers. The customer must read it before any purchase on the CHICANIMAUX site.

CHICANMAUX reserves the right to modify the online store at any time, including these yerms of sale. The customer must refer to the Terms in effect at the terms of sale.

By accepting the General Conditions of Sale, the customer accepts and agrees to have also read the General Conditions of Use as well as the Legal Notices.

CHICANIMAUX is registered with the RCS Tourcoing (metropolitan France) under SIRET 831 647 177 number.

CHICANIMAUX uses the French language to communicate with its customers.

2-

CHICANIMAUX offers a choice of accessories, treats and hygienic products for pets. You will find different categories of accessories as well as a variation of the products.

Data protection

3-

The personal data entered by the customer is strictly confidential and will not be disclosed to third parties. In accordance with the CNIL and RGPD information. The information collected on the form "create an account" is recorded in a computerized file on the customer site by CHICANIMAUX for the management of purchases, loyalty points, newsletter, accounting ... If you wish to delete his data from our files we ask you to simply notify us, your data will be deleted within 24 hours.

They have been kept for 13 months since the last connection and are intended for the CHICANIMAUX company.

In accordance with the “IT and freedom” law, you can exercise your right of access to data concerning you and have them rectified by contacting: CHICANIMAUX.

Ordered

4-

For all orders, you are asked to identify yourself or create a customer account. To finalize the order, you are offered a choice of delivery method and a choice of secure payment. Any customer using the online store must be of legal age. Minors wishing to make purchases are under the responsibility of their guardian.

CHICANIMAUX being a micro-enterprise the VAT is not applicable in the European Union. Customers who buy outside the European Union may have to pay tax and VAT.

All our prices are expressed in EUROS (€) and inclusive of tax, they can be modified at any time. Our prices are sales prices recommended by our suppliers. All prices quoted are without delivery costs. Delivery costs are available upon validation of the basket and are set by our service providers (see DELIVERY paragraph).

When the order is confirmed by CHICANIMAUX, the customer receives a confirmation email. CHICANIMAUX undertakes to notify the customer of the advance of his order (order validation, order preparation, order dispatch).

If the order is paid by credit card via the PayPal account, it will be processed as soon as possible. In case of payment by bank transfer, the customer has two solutions, either wait until CHICANIMAUX receives the transfer and in this case the order is processed later,either he contacts CHICANIMAUX and the transfer order made . The order will then be processed as soon as possible. The customer can inform of his choice when ordering. Without transfer from the customer within eight days the order will be canceled.

4-1

During sales periods, products are sold only according to available stocks, NO orders are made out of stock. The available stocks are visible to everyone on the product sheet.

Depending on the full of orders, orders can be sent within 2 to 3 days, it is still possible to track your order via your personal account. CHICANIMAUX undertakes to warn its customers of advance orders. If for various reasons the delivery time is found to be higher, CHICANIMAUX will make a commercial gesture to be valid on the next order.

4-2

Stocks are available on the sheet for each product. NO sale is made out of stock. The customer can request to be alerted by e-mail of the return of the products to the store.

4-3

By accepting the Terms of Sale you accept that the invoice will be sent to you electronically. Exception for international shipments.

Right to retract

5- Right of return

Customers (not professional) are consumers in this respect, they have a right of withdrawal 14 days upon receipt of the order (Law No. 2014-34 and L.221-18 of the Consumer Code). For any withdrawal the customer must contact CHICANIMAUX, the product (s) must be returned before the deadline of 14 days. We will then proceed to reimbursement. The customer can use his right of withdrawal within 14 calendar days from the day after receipt of his order. No justification will be asked. No penalty can be retained against the customer, only the cost of returning the goods remains at his expense.

It is excluded from the right of withdrawal all open and used articles as well as press (magazines), perishable product (food, candy), care and hygiene product (cream, spray, brush ...). All damaged, incomplete, damaged, soiled products. Any unpacked product that cannot be put back on sale.

Upon receipt of the goods CHICANIMAUX will reimburse the returned product (s) and their delivery costs. The refund will be made by the same means of payment as chosen when ordering. If the payment has been made by bank transfer, the client should provide a bank account identification bank details (RIB). The latter will not be kept once the transfer has been made. A refund confirmation email will then be sent to the customer to inform them.

Form HERE

6- Damaged package, unformed products

In the event of non-conformity of the product, the customer informs CHICANIMAUX by the means made available to him. Additional information will be requested from the customer, CHICANIMAUX undertakes to respond as soon as possible. An exchange or refund of product will be made depending on the reason.

The quality of our products is our main commitment to the client and his companions. We are looking for the best possible qualities from our partners.

Form HERE

6-1

If a package arrives damaged and it turns out that the items are damaged, the customer must inform CHICANIMAUX within 48 hours by email by bringing one or more photos to support the request. CHICANIMAUX will send a second product, without additional shipping costs. We will make a complaint to the delivery company. CHICANIMAUX will take the necessary measures to return damaged goods.

In the event that the customer subscribes to insurance upon request for delivery, it is imperative to contact CHICANIMAUX as soon as possible in order to initiate the procedure with said insurance.

Payment method

7-1

No banking information is recorded on the CHICANIMAUX site.

Payment by credit card via STRIPE or PAYPAL, are a secure payment method DSP2 and 3D secure meeting European standards. Paypal payment is made on the PayPal site (optional registration) and STRIPE directly on the CHICANIMAUX site. No banking data is kept on the CHICANIMAUX site. The virtual bank cards provided by your banks can be used on these payment methods.

The bank transfer is made by the customer to the CHICANIMAUX account. He does not need to transmit his bank details (RIB) at any time, only the transfer order can be requested in order to process the order more quickly for the benefit of the customer.

-Bank transfer

-Stripe (credit card)

-PayPal (credit card)

7-2 : Fight against fraud

CHICANIMAUX keeps the articles until the customer has paid in full for the order. The customer makes his payment via the means available to him (bank card via PayPal, bank transfer). If it turns out that the registered customer places his order and has already had problems (fraud or unpaid); he will be refused the order placed in the shop. The customer is informed of the cancellation of his order as well as the deletion of his account on the online store. Similarly, the customer will be saved in a file (for default of payment) computerized by the company CHICANIMAUX. And this until regularization of his situation.

7-3

Important warning: provide inaccurate, misleading or false information when ordering or on any forms made available on the online store by the customer. Engages the client's civil or criminal liability.

Delivery

8 : Delivery by carrier

CHICANIMAUX applies shipping costs for all orders below 60 € FOR MONDIAL RELAY. Beyond that, CHICANIMAUX offers shipping costs for deliveries in France. If we are forced to send the order in several packages, the customer will only be billed for one shipment.

For orders in the European Union, shipping costs are free from 70 € FOR MONDIAL RELAY.

Order shipments are made on Monday, Wednesday and Friday, from the date of dispatch the delivery time is 3 to 7 days (for information). Depending on the carrier you are informed of the approximate delivery date.Warning ! Following the events, the delivery days may be adapted in relation to the delivery provider. (see article 8.2)

All packages are delivered against signature of the client except tracked letter. If it turns out that after 7 working days the customer has not received their order, we ask that you contact us. We will immediately initiate a complaint with the delivery company. If it turns out that the delivery company has lost the CHICANIMAUX package, it undertakes a second shipment at no additional cost or refund.

All shipments (package and letter tracked) are made with the possibility of tracking if the customer notices a stagnation or non-tracking of the shipment, we ask you to notify us as soon as possible. In order to make arrangements with the delivery company.

CHICANIMAUX cannot be held responsible for a longer delivery time, we are totally dependent on the delivery companies.

DELIVERY RATES: table links

8-2

CHICANIMAUX makes different modes of delivery. We leave it to the customer to choose their delivery company. Each company has its own delivery times. These are visible when the customer chooses. CHICANIMAUX cannot be held responsible for non-compliance with the deadlines indicated. In the event of delivery to a collection point, different locations are available depending on the mode of transport and the location indicated by the customer.

To France and Europe.

In view of the current health situation and in order to protect customers and traders. The signature will no longer be required upon receipt of your package. Customers will be asked for their initials as well as the PIN code received by e-mail or SMS, this authentication system will be used as a signature. Delivery times may be extended.

(1) Rates from France including delivery of the package against signature and notification by e-mail, SMS or voice message as soon as the package is available in Point Relais®.

Validity date from 01/01/2019 On Mondial Relay.

(2) Rates from France, validity date from 01/01/2019 On Mondial Relay.

DELIVERY RATES: table links

However, La Poste has decided to adapt its services to the growing epidemic in France:

• for the week of March 23, 2020: collections, deposits and distribution of packages will be Monday, Tuesday, Thursday and Friday.
• from the week of Monday March 30, 2020 and until further notice: collections, deposits and distribution of packages will be done on the basis of 3 days worked in the week, from Wednesday to Friday.

Due to agency closings in Ile de France, Colissimo is no longer able to deliver the following postal codes:

To France, the European Union and Suisse. You have the choice: Colissimo or Letter followed according to the volume and the quantity.

DELIVERY RATES: table links

For all shipments outside its countries please contact us.

Delivery times by post via Chronopost. These deadlines are provided for information only.

DELIVERY RATES: table links

10 : customs

For all shipments to countries spanking the European Union are exempt from customs clearance fees and taxes.

Any shipment outside the European Union is subject to possible customs duties and taxes, the payment of which will be requested from the customer before or during delivery. The customer will be contacted using the information provided during the delivery request.

Whatever the reason for the shipment (return, repair, gift, sample or sale) the customer must complete customs procedures requested by the local authorities. These are available on the site customs.gouv.fr

The customer who makes a delivery outside France, must inform himself of his rights to import the products. CHICANIMAUX cannot be held responsible for the seizure of the goods ordered.

CHICANIMAUX uses a service provider to make deliveries. We have no control over the costs to be borne by the customer during customs clearance. Customs clearance rates are established by the competent authorities.

Cross-border orders may be checked and opened by customs authorities in accordance with the law.

For customers OUTSIDE France, it is advisable to inquire before any order.

For more information you can consult: https://www.douane.gouv.fr/demarche/vous-achetez-sur-internet

11 : litigation

The customer has the possibility of contacting CHICANIMAUX Contact HERE in order to find an amicable solution to the dispute. We will not fail to pay the greatest attention to it.

If, however, an agreement is not concluded between the customer and the CHICANIMAUX online store, it has the following possibilities (in accordance with article L221-5 of the Consumer Code):

The customer can enter a consumer association of his choice such as UFC Que Choisir, 60 million consumers…

The European Community has set up a dispute resolution platform https://webgate.ec.europa.eu/odr in order to collect any disputes against the company CHICANIMAUX.

Updated 28/03/2020