Terms of Use

These general conditions of use (CGU) are applicable from the day of the first use of the buyer on the online store CHICANIMAUX registered with the RCS of Tourcoing, SIRET 831647177.

Access to the site

CHICANIMAUX reserves the right to modify, terminate, suspend at any time, for any reason and at its sole discretion, access to all or part of the site without prior notice. The site www.chicanimaux.com is accessible to users 24 hours a day, 7 days a week, unless there is an interruption, scheduled or not, for the purposes of its maintenance or update which can be independent of us by our host E-monsite or by force majeure. If unable to access the services offered, www.chicanimaux.com agrees to do its utmost to restore access to the service and will then endeavor to communicate to users the dates and times of the intervention by different means made available by the CHICANIMAUX site.

CHICANIMAUX presents Made in France e-commerce. Including the main technological language used, French. We are using other means of secondary language, English. Other technological devices through intermediaries such as: Google which uses machine translation with the consent of the visitor on our digital platform.

The CHICANIMAUX online store is compatible with internet browsers explorer 10 or more, MAC OS X, Safari, Firefox, Chrome, Opera or Edge. As well as laptops (Android, Windows or Apple system). In case of connection problem, try to change browser or restart your ISP (Orange, Sfr, Free ...).

Cookies

Purpose of cookies

Cookies are used to keep track of your visit to the CHICANIMAUX site. You will find this history by going to the history tab of your web browser. Cookies allow us to improve navigation on the site. Click on the "parameter" button of your web browser to modify the parameters or retrieve the history. You can find their information at the bottom of the site by clicking on "Cookies".

The use of cookies
Cookies for:

Memorize your connection information.
When you connect to the site.
Keep track of the products you have placed in the shopping cart.
Memorize your navigation preferences and how to use it.
Collect analytical information. (Explain in the "learn more" section).
Share information through social networks, website, blog, page ...
Share MAPS (map, route, address, travel time ...).
Allows you to give feedback on comments, star rating and reviews on Google Badge.
Some advertisements are placed on the pages of the site. Against a CPC (Cost per Click).

As soon as you click on "I accept". You accept all plug-ins that are necessary for the operation of the site. The top banner disappears. You can "REFUSE" but there will always be the small window at the top of the page. The CNIL offers on its website at the address http://www.cnil.fr/vos-droits/vos-traces/les-cookies/conseils-aux-internautes tools to limit the traceability of your web browser: extensions for your browser allowing blocking of tracers, sharing buttons on social networks, loading of resources from other sites…

You can find different Cookies on the external web pages defined below that you VALIDATE or NOT but which have no impact on the CHICANIMAUX site:

On social networks: FACEBOOK, TWIITER ...
Search engine: GOOGLE, BING, YAHOO ...

Customer information and personal data

By clicking on the CHICANIMAUX logos at the bottom and / or at the top of the page, you return to the home page of the CHICANIMAUX shop.

Door-to-door sale

In the purple bar you have the heading "Home sales". You will find the information and the rules of participation and the cities accepted with the number of participants requested. For the organization of these events, you must contact by the available links. The CGV are applicable for the sale at home.

Diary

Below the poster of events in the "news" section of the site you will find the dates and places of the events. As well as the ticket office, by clicking on it you will be written directly on a page of the site apart from our site to buy tickets (we have nothing to do with any payment problems for an event. You must contact the organizer of the 'event). You can also add to the Windows calendar for all events: just download the file by clicking on it.

All the description and the photographs are purely informative and recover on the official site of the organizer of the event. If you have any questions about the event, please contact the organizer at the bottom of the page just above the Maps. You can also contact the organizer using the information above the card (e-mail or telephone number or address of the organizer, or link via social networks).

If you are looking for events coming close to the events you have viewed. Thanks to the words Tags below the Maps, this is possible.

Your purchases and payments.

Future customers passing through the CHICANIMAUX online store are able to have the skills (motor, intellectual), also have the legal age and the technical means necessary to access the site but also for the means of payment of all purchases on the site. Thus having verified that its hardware configuration used computer does not contain any virus and that it is in perfect working order. That the customer undertakes not to have a configuration of his material facilitating the pirating of a pirated site or software and which will not cause any damage to the site of the company CHICANIMAUX.

The customer can access the product details by clicking on the title or the "+" icon on the product image. If however the customer does not find satisfaction, he can contact CHICANIMAUX by the means made available to him on the site.

You will find availability, description, information on rewarded loyalty points, help (live chat, Messenger or email), payments accepted, price in euros including tax, tags, star rating, comments, on the card of the product. You can quantify according to your needs according to our availability or the color, weight or size variations.

Then click on add basket. In a window on the right you will have access to a view of your basket. You can then access your purchases via "basket" or "your account" to finalize your purchases.

By clicking on the "basket" button. Several stages are proposed to you (1 basket, 2 identifications, 3 orders, 4 payments, 5 confirmations). A “gift packaging” option is available. You are then asked to choose a delivery method. A choice of countries. And an addition of "promo code" if available. It is then enough to finalize the procedure by the button "validate basket". To finalize the order, you are required to create a member account if you have not already done so (create an account below).

For payment by credit card you will be redirected to the Paypal site. Without obligations to register on the Paypal site to make your purchases. No bank data is recorded on the CHICANIMAUX site.

The CGV are applicable for any use and purchases on the site. For payment by transfer, only a transfer order can be requested by E-mail.

For payment by transfer, only a transfer order can be requested by E-mail.

live chat

You have a bubble in the bottom right which is a live chat app. Zendesk puts you in contact with a person to respond and helps you with the choice of products or difficulties on the Steps of your purchase.

shipments

To be able to select your delivery method. You must be logged in or have your account created. To do this, different ways:

Log in before going to your shopping cart and you will proceed to (step 3) choose your delivery method before validating your order.

Validate the shopping cart (step 1), then make the identification of your account (step 2), you will be able to choose the mode of delivery before validating your order.

Important when creating your account do not forget the phone number otherwise you will not be able to choose the delivery method.

The choice of delivery method in the basket and order summary page requires a telephone number that you will have previously registered in your account (member area). The carrier you have selected can contact you in the event of delivery or to receive a delivery confirmation by our service providers.

Create an account

You can find the "Member area" widget at the top right of the computer version, at the bottom of the mobile or tablet version. On the purple navigation bar of the "your account" module in computer version or representing the "guy" in mobile or tablet version.

To create a non-purchase account is possible, you must complete the complete form "*":

Login, Password, Type of members, Civility, Last name, first name, phone number, e-mail, preferred language, social networks, captcha. You can also check the newsletter subscription boxes and / or receive the information by SMS (this is not mandatory).

You can complete or modify your profile by logging in. Like adding your address (the delivery service provider) or following the history of your purchases.

The "*" are compulsory fields.

During your purchase when you put your product in the basket but you are a new customer. You have several steps including step 2 and to identify yourself or create an account:

If you have already created an account, it is imperative to identify yourself to pay and validate your shopping cart.

To create an account with purchase, you must complete the complete form "*" in step 2:

The "*" are compulsory fields.

When you validate your basket step 3. You have the option of changing your delivery method or not. In the case of delivery to collection points, you must choose the collection point. On "more info" you will find various information such as the days and opening hours. If you have accumulated loyalty points, it is possible to deduct them from your order. The loyalty points can be used in several times. You must then choose the method of payment, Paypal or transfer. You must accept the Terms of Sales of the shop. Then you have the choice to return to the basket or to confirm the order.

Step 4: you will be redirected to the payment method for which you have opted.

Step 5: This is a summary of your order. You will then be sent a confirmation of the order.

Password

If you have forgotten the password, you can recover it using the "lost password?" Section. You can also stay connected by checking the "stay connected" box or save the password on your web browser (it will have a window that will appear asking you to save the username and password).

Cancel your product in the basket

In step 1: if you no longer want this product, just click on the red cross to delete the product.

As long as there is a product in step 1 you will have access to this part.

Loyalty rewarded

Several rewarded loyalties can be presented.

When registering as a member or when registering with your purchase. You automatically get points.

If you subscribe to the newsletter, CHICANIMAUX will add the points once you have created an account on the online store.

Some discounts are made by request by e-mail via the information form (for individuals): contact

It is important for the creation of the member account to fill in correctly to benefit from the loyalty points.

To benefit from promo codes, you must register it in the step 1 Basket part, the deduction is automatically made on the total basket. You can only have one promo code per purchase. Some codes are subject to conditions.

You can benefit from automatic discount on the online product (sales, promotions, clearance, decreasing prices, end of series ...) when you purchase.
During contests and / or offers on social networks certain conditions are mandatory. CHICANIMAUX checks if all the obligations are respected to select the person. The winner is informed via message. CHICANIMAUX makes sure to notify the winner by all means of provision and with the elements within its reach to warn the winner. If, however, the winner has not appeared or refuses the prize. The prize will be awarded with the same conditions or modification of the conditions of the competition.

We inform offers on different platforms and websites. Which allows our future customers to benefit. We make sure that for the different offers the same information is disseminated and that everyone is at least a chance to benefit from it or to be informed.

To follow up on the RGPD in France set up in May 2018, gives the obligation to delete the account, if there is no connection over the 13 months so at least one purchase must be made in the current year. Donations of unused points will be lost. Even if the account is recreated, it cannot recover the loyalty points. More information on the Terms of Sales

Newsletter

You will find a widget at the top right and a banner at the bottom of the newsletter page. Subscribe to the newsletter by indicating your e-mail to receive commercial news from CHICANIMAUX, contests on social networks ...

So you earn 2 loyalty points rewarded by validating your subscription to the newsletter.

The information collected on the newsletter is recorded in a computer file on the customer site by CHICANIMAUX. It is important to confirm your address by clicking on the link that will be sent to you by email to finalize your registration (think of the SPAM folder, it may happen that your mail application considers this email received as spam or spam).

You can unsubscribe at any time through the unsubscribe links on each newsletter.

Personal data

The personal data entered by the customer is strictly confidential and will not be disclosed to third parties. In accordance with the CNIL. The information collected on the form "create an account" is recorded in a computerized file on the customer site by CHICANIMAUX for the management of purchases, loyalty points, newsletter ...

Data is retrieved for company statistics. As well as the contact forms which are made available for all information.

CHICANIMAUX use this data on accounting software.

If you wish to delete this data from our files, we ask you to simply notify us, your data will be deleted within 24 hours.

They are kept for 13 months since the last connection and are intended for the company CHICANIMAUX.

In accordance with the “IT and freedom” law, you can exercise your right of access to data concerning you and have them rectified by contacting: CHICANIMAUX.

We inform you of the existence of the “Bloctel” canvassing list, which you can subscribe to here: https://conso.bloctel.fr/ in France

CHICANIMAUX asks you to rate its products and authorizes page sharing on social networks via the buttons at the bottom of the page.

Mise à jour le 11/03/2020